Businesses have a powerful stake in the skills of their frontline employees. That’s the message of a new fact sheet, one of two publications being released today by National Skills Coalition.
The Business Case for Upskilling highlights findings from NSC’s recent report on service-sector workers who have limited literacy, numeracy, or digital problem-solving skills. Among the findings emphasized in the fact sheet: A majority (58%) of these workers have been with their employer for at least three years, and 39% have recently pursued additional education and training.
Companies can help workers overcome their skill gaps through a variety of mechanisms, including partnering with training providers to offer classes and providing paid release time for employees to participate in learning activities.
An on-the-ground example of such collaboration is provided in the story of the Hyatt Regency at Los Angeles International Airport (LAX), which identified employee language skills as a key barrier hampering the hotel’s efforts to become a four-star facility. Through a partnership with labor, workforce, and other stakeholders, the hotel has been able to upgrade worker skills and obtain the coveted four-star rating.
Also being released today is a second fact sheet, which distills key findings from NSC’s report for a general audience. Low Skills are Widespread in the Service Sector, But Investments in Worker Upskilling Can Pay Off also summarizes key employer and policy recommendations.